Sunday, May 24, 2020

How Ethical Leadership is Associated with Employee Output...

For an effective and long term success for managers in leadership position, managers have to set an example with high moral standards and conduct that is shown in their daily activities. This kind of leadership qualities must be exerted in their everyday talk, actions, and conduct in the work environment. Today, there’s more demand to be more progressive and efficient in the work place with no room for error (Veiga, Golden, Dechant, 2004). Also, there has been an increase in consciousness about an individual’s rights, bring in the concern about an employees’ treatment within a jobsite. Issues of ethical and moral conduct of leadership are being scrutinized more than ever before (Veiga et al., 2004). This study it will analyze how†¦show more content†¦With the described traits and characteristics used in combination with each other, one has the potential to be an effective ethical leader. Given the positive attributes listed, there is more to consider on how a leader promotes ethical conduct. Consciously, managing ethics and practicing accountability to everyone inside the organization (Gardner, 2003; Toor Ofori, 2009; Trevino Brown, 2004). This would allow no favoritism inside the organization and help foster a culture of trust, morality, and accountability that employees would desire. Questions In researching the manager’s leadership ethical standards and the culture in the work environment, a qualitative experiment would be launched to gather data from the firm’s employees on their thoughts and attitudes of leaders in the firm and the work culture. Essentially, the research will be designed to answer the questions about the leadership roles in the company. The questions to be answered about the employee’s leadership position are: 1. How do employees perceive their manager’s ethical leadership? 2. How are the managers’ perceived ethical leader effect employee outcomes and organizational culture? 3. How are the manger-subordinate relationships affected by the manager’s ethical leadership in the organization? The study will sample all employees who have direct andShow MoreRelatedManagerial Economics And Management Decisions By C. M. Birch1702 Words   |  7 Pagesfactors played a substantial role in deciding the survivability rate of the company from succeeding or declaring bankruptcy. This paper will serve as a means to understand Samsung’s corporate orientation such as culture, strategy, structure, organizational leadership, ethical programs, and associated risks. In addition, to analyzing past decisions and identify new strategies to improve Samsung’s corporate function. The South Korean giant, Samsung, is known as a renowned manufacturer for a multitude ofRead MoreAn Introduction to Organizational Behavior1638 Words   |  7 PagesAn Introduction to Organizational Behavior 1. 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Ronda Harlan reflects how the master’s program at CSU aligned withRead MoreManagement Is An Important Component Of Every Business1536 Words   |  7 PagesThe topics discussed to date have centered around management in the workplace, including its importance and challenges. We will discuss the key points that captured our attention including what management is, how management differs from leadership and issues that managers encounter in the ever changing workforce. Management in the Business World In today’s business world, managers are dealing with changing work environments, a changing workforce, globalization, economic and political uncertaintiesRead MoreStudying Management : The Discovery Of Importance1690 Words   |  7 PagesThe Discovery of Importance The topics discussed to date have centered around management in the workplace, including its importance and challenges. We will discuss the key points that captured our attention, including what management is, how it differs from leadership and issues that managers encounter in the ever-changing workforce. Management in the Business World In the business world, managers are dealing with changing work environments, a changing workforce, globalization, economic and politicalRead MoreBusiness Ethics Annotated Bibliography2636 Words   |  11 Pagesof social power on corporate ethical values, employee commitment, and performance. Journal of Business Ethics, 97, 341-363.Retrieved from http://search.proquest.com.ezproxy.liberty.edu:2048/docview/821301766 The authors of this business journal explore the recent activities of today’s retail giants and how their ethical behavior affects their brand, objectives, performance and stakeholders. The authors investigate the origins of certain variables that affect the ethical values of an organization.Read MoreThe Congruence Model Of Organizational Behavior1807 Words   |  8 Pagesinput/output analysis that the congruence model provides. With this report it will provide an unbiased outlook on how the inputs align with whole foods strategy. In addition to this data we will analyze how the company has been doing with its performance compared to its goals. This report will analyze the company’s business strategy to its operating environment as well as examine the inputs in the organization’s environment, resources, and history, and how they align with the required outputs. LastlyRead MoreThe Effect of Outsourcing on Public Sector Organizations1804 Words   |  8 PagesP ublic Sector Organizations This paper will examine the particular issues associated with the impact of outsourcing on public sector organization’s performance and employee commitment. As the move to outsourcing is part of a wider phenonom for flexibility in the organizational, structure, development and change paradigms of public sector organizations. This paper begins by examining the problems associated with an outsourcing strategy in public sector organization. Many counties within theRead MoreGoogle s Best Company For Work For A Company1493 Words   |  6 Pageslifespan, Google has over 50,000 employees spread across the world that serves millions over the globe. If a person ever wondered how Google has become such a powerful company, you must first understand the company’s approach to organizational behavior and how they keep their employees happy. After reviewing several articles on Google’s approach, I have found the secrets to how they motivate their employees and why it works. Google started with two students, Larry Page and Sergey Brin, who were attendingRead MoreHow Motivation and Leadership Theories Can Be Applied.3138 Words   |  13 PagesMOTIVATION THEORIES: Goal Setting Theory: In the late 1960s, Edwin Locke proposed that intentions to work toward a goad are a major source of work motivation. That is, goals tel an employee what needs to be done and how much effort will need to be made. Specific hard goals produce a higher level of output than does the generalized goal of do your best. Why? The specificity of the goal itself seems to act as an internal stimulus. For instance, when a trucker commits to making 12 round trips

Wednesday, May 13, 2020

Genre Films Predictability and Formulaicity Essay

Genre Films Predictability and Formulaicity This essay shall discuss whether Genre films are predictable and formulaic, looking at the Western genre, and using the example films of, The Searchers and Unforgiven. Genre is a fundamental means by which we communicate especially in storytelling. If looking at genre in terms of Thomas Shatz, he puts forward the theory of similarity and overlap. He adopts a thematic and ideological approach, which identifies only two genres; the genre of order and the genre of integration. In this case the Western would be categorised into the genre of order. This essay shall also look at how genre films change over time, due to changes in society, as characters†¦show more content†¦Within each of the films, the revenge narratives are both set around the female, as in The searchers, Ethan and Martin aim to save the young girl Debbie, and in Unforgiven, Will, Ned and the Schofield Kid aim to get revenge for the female prostitutes, this therefore shows how genre could be seen to predictabl e and formulaic as these two western films show how they both follow similar structures and narratives. The theorists Propp and Todorov have focused on the similarity in narrative across different genres. They suggest that genres that are different from one another in terms of visual, verbal and musical signifiers operate according to the same narrative structures. Propp puts forward the story functions of hero, villain and donor etc, and Todorov puts forward the equilibrium narrative theory. These two theorists therefore show, how genre could be seen to be predictable and formulaic, as both of their theories can be applies to The Searchers and Unforgiven, and they also believe they can be applied to many other genres and films. The characters within The Searchers fit into Propps story function as it is shown that, Ethan is the main hero within the film, Martin is the main helper throughout the film and Debbie is seen as the princess who needs to be saved. The same story function can

Wednesday, May 6, 2020

Summer Dreamscapes †Creative Writing Free Essays

That particular morning, I woke early, earlier than my parents, which was quite unusual for summer. I had no idea this would be a small yet very important day in my life. I lied in bed a few moments, sun shining brightly through my metal framed windows, hitting my face, thinking of the beautiful day that waits. We will write a custom essay sample on Summer Dreamscapes – Creative Writing or any similar topic only for you Order Now I quickly ascended from my queen bed, nearly tripping over the piles of clothes on my grayish-blue floor. I hurried to my bathroom rugs; the painted concrete floor under my feet was chilly, sending a slight layer of goose bumps up my arms. I came to virtually a sudden stop in the middle of my pink and green polka dot painted bathroom after a quick glance out the window. In the greenery out near the multicolored flower garden, sits a small brownish-grey cluster of fur. With a closer look, I could easily tell it is a squirrel. Like a statue, the miniature creature was absolutely tranquil. I stretched my arm up to lay my hand on the glass, still cold from the shadowy night. With a flick of the wrist, I tapped the window, quickly, but not too loud. In no more than a second the frightened tiny ball of fur came alive and quickly scurried up the Elm tree in the back yard, no longer in sight. After a silent laugh, I continued on my way. In the small bathroom, just right of the door sat my small porcelain sink with a wooden cabinet underneath. Out of excitement and no intent of going to sleep, I had already laid my clothes I had prepared to wear that day on the sink. I pulled on a white tank top, which still carried the relaxing smell of the lavender and vanilla detergent my mother loved to use. After sliding my clumsy feet into brown homely flip-flops, I hear my father calling my name. I flipped off the light switch, and hurried out the door. The anticipation only grew in the car ride to the lake as each leafy green tree and yellow line passed. I watched with exhilaration as the lake came into sight. I could easily see the majestic blue water and countless boats, which looked like white specks on the horizon, and I think to myself, â€Å"This is perfect. † I begin to smell the lake as we slowly drive forward on the narrow gravel road, rocks cracking below us, toward our favorite swimming area. This particular area was extremely special because it was surrounded by stunning bluffs, which I had never had the courage to leap from before. These beautiful, rough rock structures had all shades of brown and tan mixed together with visible horizontal lines from multiple years of rock formation. I opened the car door quickly, trying to grab as much as I could to take to the rough concrete picnic table. The table, situated nicely under a tree, appeared to have bright green moss growing on it, almost as if it had been under water at some point. The table had an astonishing view of the other side of the lake. From there I could see children wearing bright colored floaters and some playing in the sand. In my line if sight, was a small group of people tossing and bouncing around a red, yellow, blue and white beach ball and the sound of laughter in the distance. I start feeling an empty spot in my stomach as my dad prepared the grill. I could smell the charcoal starter mixed with the blackish briquettes as they caught flame. Looking at the lake from my seat, I could see the rainbow waves of heat from the grill, blurring my vision. I hear the burger patties sizzling and the smell of the beef cooking that brought back all the memories of summers before. I reach below my seat and open the lid of the cooler, plunging my hand into the icy water to grab a cold drink. As I pulled my hand out, I gave it a little shake to get the remainder of the melted ice water off. My mother handed me a plate and poured the little triangular nacho cheese potato chips to my plate, they are my favorites. She sat a bun she had taken from a bag on my plate and grabbed the deep-red tomato ketchup from the cooler and squirted in an â€Å"s† shape on the bun. Although I knew better, I ate in a hurry, even finishing a can of soda, so I could get in the water. I hurried to the top of the bluff for a quick peak from the very top. I could see nobody below me but the blue-green glass-like water waiting, calling my name. I had decided long before that soon I was going to brave this jump, and today is the day. Being the impatient person that I am, I tossed my tank top and flip-flops in the short green grass atop the bluff and walked to the edge for ‘just a look’ for the last time. I could feel the hot gritty rock beneath my bare feet. I could feel the anxiousness in the pit of my stomach and the readiness in my mind. I peered over my left shoulder for one last glance at my parents, who were absolutely preoccupied at the time. Knowing I was ready, I wanted to think twice but didn’t. I gathered all the fear inside myself and took one deep breath. I pushed away from the top of the bluff with all the strength in me. Time seemed to stop, and I remembered the children playing in the distance and the boats floating on the smooth water, although I couldn’t have been in the air for more than a few seconds. I didn’t make a sound except the splash when I hit the water, motionless until that instant. I could feel the cool water all over my body, the adrenaline pumping, my mind shocked at what I had just done. I plunged lower into the darkness as the bubbles I had brought down with me raced to the top. My lungs, empty, began to ache and I knew in a split second I needed to get to the surface for air. I caught my breath at the top of the water and knew I had accomplished one of my own goals and conquered my great fear of heights at the same time. We left the lake late in the evening, just as the sun began to set. I had hit a small, yet huge milestone in my life. I knew I could do anything, no matter how much fear I feel, if I just set my mind to it. I always think back to this important day when I feel frustrated and remember that I am only limited by what I limit myself. Driving away from the pinkish-purple sunset, I take one last look back and see the sun’s ornamental reflection on the glassy water and realize what a wonderful experience this day has been. I have the memories of the exciting jump and the vivid picture of the colorful sunset forever in my mind. How to cite Summer Dreamscapes – Creative Writing, Papers

Tuesday, May 5, 2020

Interpersonal Communication Skills Samples †MyAssignmenthelp.com

Question: Discuss about the Interpersonal Communication Skills. Answer: Interpersonal communication skills may be defined as the skills which are used by different individuals when interacting with others. In the fields of business, the term interpersonal communication mainly refers to an individuals capability of getting along with others at the workplace at the same time of getting assignments and task done. Interpersonal communication skills are very important for the establishment or bonding as well as a relationship between the individuals and their colleagues. This often led to mutual exchange of ideas as well as different information and skills. Moreover such skills are also important for establishment for mutual respect as well as considerations of another individuals opinions and input. Workplaces where individuals have proper interpersonal communication can ensure that a proper performance of duties is maintained with rightmanagement of tasks and also different completion of assignments. The following essay will mainly show the use of five impo rtant diagnostic tools to identify any two communication skills. This will be followed by a literature review on the communication issues. Proper action plans will be provided thereafter which will help me to overcome the two issues successfully. The first tool that I have utilized for identifying my gaps in exhibiting proper communication skill is the Personal Report of Intercultural Communication Apprehension (PRICA). This tool is mainly helpful to describe the communication skill which is exhibited by me when I want to communicate and interact with people of different cultures. This tool has 14 important questions which are usually answered with grading from 1 to 5 starting from strongly disagree to strongly agree. The marks which are obtained help an individual t be designated as low, high or moderate intercultural when scores are below 32, above 52 and between 32 and 52 respectively (Neulip Mccroskey, 1997). From this tool, my score was 52 which stated that am highly intercultural. I have no biasness towards any culture and therefore all colleagues of other cultures are very comfortable with me. They enjoy my companionship as I appreciate their innovative thinking that their cultural preferences provide. I try to learn their language and provide importance to their inhibitions never being judgmental. Hence, this is a positive communication skill that I exhibit. The next tool that I utilized is the Talkaholic scale which mainly states that how much an individual is compulsive communication. According to this tool, being in a compulsive communication does not mean that the individuals are engaged in taking matters which are not wanted to listen by us or in ineffective communication (McCrockesky Richmond, 1993). Many researchers are of the opinion that individuals who talk more are positively accepted by their colleagues and supervisors as they seem to be more competent to them (McCrockesky Richmond, 1995). They have 16 questions which need to be answered by providing a grade form 1 to 5 which range from strongly agree to strongly disagree. After following a particular formula, a score can be obtained which will allocate individuals to being very less talkaholic, borderline talkaholic and talkaholic with scores like 30, 30-39 and above 40 respectively. My score is high about 40 which show that I am truly compulsive talkaholic but I never eng age into useless talk. I participate in both formal and informal interactions with colleagues which help me developing strong bonds with them. Moreover, my transparency and open mindedness is expressed by my interactions which are respected and loved by colleagues. As I talk with everyone in the team, I often is made the monitor by the mentor as he believe I am competent to lead a team with strong bonds. As I am talkaholic, I express my feeling in every case which reflects my inner self which makes me more competent and happy at workplace. The next tool that I have used for my assignment on reflection is the Self-Perceived Communication Competence Scale (SPCC). This tool mainly helps to help an individual understand his own competence while communicating in different situations with both known as well as unknown faces (McCrockesky Mccrockesky, 1988). This tool has 12 important questions which the individual needs to answer from 0 to 100% o marks which will later be calculated by following particular formulas. I had not scored well and this reflects that I am not well competent in all situations of communication. I noticed that I am only confident and capable of effective communication when in small groups of friends and acquaintances. When such groups become large in number, I grow nervous and confused. My confidence all seems to lower down. Moreover I am not at all comfortable with taking in large public fronts and also with strangers. I cannot provide them effective feedback due to lack of confidence and high anxiet y which makes me behave in such a way. The next tool that can be helping me to provide more light on the previously identified communication issue is the Personal Report of Public Speaking Anxiety (PRPSA). This tool is extremely helpful is making an individual understand how competent they are in the public speaking domain making him know his anxiety level (MccRoskey, 1970). This tool mainly has 34 important questions which an individual needs to answer with marks from 1 to 5 with 1 being strongly disagree and 5 being strongly agree. With the help of the easy calculating formula, the score of an individual in this domain can be calculated. The score is regarded as high, low, moderate when marks are 131, 98 and 98-131 respectively. Form this tool; I understood that I tend to develop high levels of anxiety when I try to communicate with unknown people or new entrants in the office. I tend to stammer when I give presentations inform of new people due to development of anxiety and lowering down of confidence. This in turn a ffects my feedback giving as well as receiving skills and therefore others may develop negative feelings about me. The next tool that I have used for reflecting on my interpersonal communication is the Willingness to Listen Diagnostic tool. Listening skill is one of the most important skill in business domains as it has the capacity to reduce miscommunication, increase success rate of a work, development of proper business procedure, develop trust among employees and others. A person who listens properly can avoid repetition or overlapping of similar work thereby increasing the betterment of team performance (Richmond Hickson, 2001). The speakers feels satisfied and development of result results. There are 24 important questions which the individuals need to answer with grading system from 1 to 5 with 1 being strongly disagree and 5 being strongly agree. With the help of the formula, I obtained the score and noticed that it is below 59 which showed that I have low willingness to listen. Scores above 89 shows high willingness. Lack of listening skills has many harsh impacts on the performance bot h at an individual level and also at team levels and organizational level which may affect my career. Hence I need to work on this skill. From the entire discussion, I have identified that I have two communication issues. The first issue is that I often tend to become anxious when in need to speak in big groups of friends and acquaintances. I also lose confidence and become nervous when I talk with unknown people or on a large platform of audience I cannot provide them with proper feedback due to complexes where I feel I may be judged or criticized. The next issue that I have identified is my impatient listening skills and also my unwillingness to listen completely to that of the speaker. I tend to cut down the speaker half way die to my impatience. I also become unwilling to listen to him completely before making remarks where speaker feels disrespected and disappointed. I had a negative experience during my internship months. I was assigned to a group of 5 individuals. While planning, the individuals assign a particular part of chapters to each of the individuals. I was absent the nest day and therefore a team member came to me to make me understand the alterations which were done to the plan when I was absent. However, I was too impatient and cut her short in the middle stating that I had understood. She felt disappointed. However I mistakenly repeated another team members work which I was not supposed to do according to the modified plan. Not only in scored less but was criticized by my team mates. Another negative incident took place when I was assigned the task to give presentation to a new set of clients to sell the products. As I had to face new set of people whom I did not now, I got anxious and lost all my confidence even although I prepared thoroughly the night before. I continuously stammered and fumbled which made my presentation less attractive and I also tended to become nervous and could not answer their query although I knew all of them. My mentor criticized me for losing the deal and instructed me to work on my communication skill of receiving and giving feedback skill and also to talk with others with both confidence and smartness. Researchers like Brownell (2015) are of the opinion that listening skills enable individuals to acquire proper information and facts which help them to take right decisions which are benefiting for the organization. Not only success in business and increased productivity, proper listening skills also enable development of trust. This is because, if an individual is trusted with a particular projects and details are mentioned with him and if he fails to deliver them due to impatient listening; it might lead to loss of trust. Moreover improper listening skills can result in loss of reputation of a company (Wood, 2015). If customers asking for a product gets repeatedly wrong product due to improper listening skills of customer care services, it harms the reputation of the company. Moreover it also helps in motivating employees when managers listen to their employees attentively without passing remarks or by cutting them short.. This make the employees feel that the managers are sincerel y interested and that they are respected. Proper listening skills also make the employees develop trust in each other by development of strong bonds. Researchers like Kaner (2014) are of the opinion that active listening only can take place when the listener focuses his full attention on the speakers statements. He should never interrupt the speaker and should remain non-judgmental. He should show genuine interests in the speakers. Moreover many other researchers are also of the opinions that the listener should also provide attention to what the speaker wants to intend and thereby read non verbal cues. Body language as well as facial expressions should be studied also while listening (Rosenberg Chopra, 2015). Moreover the listener should also show proper body language which would invite posture and verbal comments occasionally to make the conversation interesting. Researchers like Nancarrow et al. (2013) are of the opinion that proper listening skills can modify disruptive situati ons into an opportunity which can be utilized for growth. By this he meant that of a dissatisfied co worker or customer is properly hard, it will calm down the situation, decrease the negative feelings in them, maintain calmness and help in problem solving. This will in turn increase interpersonal boning and will help developing commitment and trust (Keytone et al., 2013) Confidence and attitude in public speaking plays an important role in public speaking. Each and every individual needs to be confident and create an everlasting impression on the audience or the listeners to make his objectives work. It is extremely important for the individual to develop self belief which is significant for the other to believe in the individual (Fiesler, Meckel Ranzizni, 2015). Nervousness only indicate that either the individuals or lying or are not aware of the intentions. Many researchers again suggest that there is a very fine line between confident and over confident and employees should be careful to maintain that. Overreacting or using face accents are not important but showing the real self with proper attitudes helpful for the organization is respected. Confidence reflects in the way one carries himself or herself. Problems such a fear or stage nervousness may disappear if individuals can successfully develop confidence in themselves confidence will only develop when an individual can rightly use his positive aspects in dominating the audience rather than exposing the weak points (Thill Bovee, 2013). Convincing clients are not easier but to some extent it might become easy if the individuals are confident enough to convince others and make them listen with attention. Some of the ways has been recommended by researchers to exhibit confidence for better output. These are developing a stable and clear voice tone which should be free from whispers as well as stammering as it conveys self assurance (Lyons Kurron, 2014). People should also listen to others attentively to gain ideas about different things and expand their knowledge. Speaking from the heart without any attacks or threats is important. Individuals should prepare themselves with confidence in a way where they can use humor, express gratitude, apologize when wrong and acknowledge others so that a proper communication can be maintained. The action plan that needs to be developed should have smart objectives. By the term smart objectives it means that the objectives should be specific, measurable, attainable, relevant and timely. The first goal should be development of listening skills and the second goal would be development of confidence while public speaking and reduction of anxiety. For this specific goal, I should engage myself in communication workshops where experts would advice and help me to develop my listening skill and give me strategies to become confident. Moreover, I should also try to participate in the student discussion forum sessions so that I can gather confidence gradually and develop as a speaker. Here I will face new students and as a result, debates will help me to reduce my anxiety and develop confidence. Thirdly, I also need to go through several journal articles which I can obtain form our digital library and use them as evidences for personal development of communication skills. Moreover I also need to practice inform of the mirror to develop my body language skills (Miller Barbour, 2014). The goals are measurable. The development I make in my listening skills and conversation skills would be reflected form the tasks that are assigned to me. The responses that I will get from the audience or colleague will help me to develop an idea about how I am fairing in the task. The goal should be attainable. I can allot the workshops in accordance to my university time so that they do not clash. Moreover the strategies which are selected are also not costly and therefore can be easily carried out. Therefore they are not difficult to follow but are attainable. Moreover they are also relevant as all the strategies will help us to polish our communication skills effectively a total of six months will be required for the results to occur. References: Brownell, J. (2015).Listening: Attitudes, principles, and skills. Routledge. Fieseler, C., Meckel, M., Ranzini, G. (2015). Professional personae?How organizational identification shapes online identity in the workplace.Journal of Computer?Mediated Communication,20(2), 153-170. Kaner, S. (2014).Facilitator's guide to participatory decision-making. John Wiley Sons. Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... Wu, C. (2013). Investigating verbal workplace communication behaviors.The Journal of Business Communication (1973),50(2), 152-169. Lyons, S., Kuron, L. (2014). Generational differences in the workplace: A review of the evidence and directions for future research.Journal of Organizational Behavior Management,35(S1). McCroskey, J. C. (1970) . Measures of communication-bound anxiety. Speech Monographs, 37, 269-277. McCroskey, J. C., McCroskey, L. L. (1988). Self-report as an approach to measuring communication competence. Communication Research Reports, 5, 108-11. McCroskey, J. C., Richmond, V. P. (1993). Identifying compulsive communicators: The talkaholic scale. Communication Research Reports, 11, 39-52. McCroskey, J. C., Richmond, V. P. (1995). Correlates of compulsive communication: Quantitative and qualitative characteristics. Communication Quarterly, 43, 39-52. Miller, K., Barbour, J. (2014).Organizational communication: Approaches and processes. Nelson Education. Nancarrow, S. A., Booth, A., Ariss, S., Smith, T., Enderby, P., Roots, A. (2013). Ten principles of good interdisciplinary team work.Human resources for Health,11(1), 19. Neuliep, J. W., McCroskey, J. C. (1997). The development of intercultural and interethnic communication apprehension scales. Communication Research Reports, 14, 385-398. Richmond, V. P., Hickson, M. III. (2001). Going public: A practical guide to public talk. Boston, MA: Allyn Bacon. Rosenberg, M., Chopra, D. (2015).Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships. PuddleDancer Press. Thill, J. V., Bove, C. L. (2013).Excellence in business communication. Pearson. Wood, J. T. (2015).Interpersonal communication: Everyday encounters. Nelson Education.